An age-old model of change suggests that in order to change, you first have to unfreeze the current state. The current state hasn't just been unfrozen, it has be nuked. Change is now happening, at pace, and under pressure. Thing is, soon it will start to cool down,...

"It was the worst of times, it was the best of times, it was the age of foolishness, it was the age of wisdom, if was the epoch of incredulity, it was the epoch of belief, it was the season of Darkness, it was the season of Light, it was the winter of despair, it was...

If you're smart, right now, you'll... Keep calm while others lose their heads and hearts. Limit your exposure to the panic-stricken media, especially social media. Attend to the news you need to hear to keep you and yours safe and well. Do your best to reassure others...

Because of the disagreement, tension and emotional repercussions of dealing with a difficult person, most people lose sight of reality. Quite naturally in these circumstances, most people take the problem personally. Rarely do people take it personally in the right...

“If you do what you’ve always done…” “You cannot solve a problem with the same level of thinking.” When immersed in a difficult situation with a difficult person, hard-coded behaviours and emotions reign supreme. So, how on earth can you think, feel or act differently...

When you are facing up to dealing with difficult people, many thoughts and emotions crowd in. These tend to be negative - about them and the situation. “How could they behave in such a way? They are so blinkered! So frustrating - they just ignore me. They shouldn’t...