On workshops a favourite question I challenge delegates with is why has the human race been so successful? Usually, the answer is because of its ability to change. Wrong. … [Continue reading]
If you’re smart…
If you're smart, right now, you'll... Keep calm while others lose their heads and hearts. Limit your exposure to the panic-stricken media, especially social media. Attend to the news you need to hear to keep you and yours safe and well. … [Continue reading]
Difficult People: It Isn’t About You
Because of the disagreement, tension and emotional repercussions of dealing with a difficult person, most people lose sight of reality. Quite naturally in these circumstances, most people take the problem personally. Rarely do people take it … [Continue reading]
Difficult People: An Unusual Exercise
“If you do what you’ve always done…” “You cannot solve a problem with the same level of thinking.” When immersed in a difficult situation with a difficult person, hard-coded behaviours and emotions reign supreme. So, how on earth can you think, … [Continue reading]
Difficult People: Check Your Attitude
When you are facing up to dealing with difficult people, many thoughts and emotions crowd in. These tend to be negative - about them and the situation. “How could they behave in such a way? They are so blinkered! So frustrating - they just ignore … [Continue reading]
Broken Promises : Tough Conversations
Amazing, what an incredible performance you’ve put in. You rose to the challenge, moved heaven and earth, and delivered. Everyone is pleased and you’re confident they will honour their promise to you.You took them at their word when they promised … [Continue reading]
Avoiding Broken Promises
The Broken Promises political dilemma is commonplace. Due to the power balance, it could almost be inevitable, especially if the senior has this as part of their motivation Modus Operandi. There are many variations on the theme, but a typical … [Continue reading]
Influencing People Remotely
Here’s a contemporary workplace challenge. You need to get someone bought in to your vision, project plan or endorsing a decision you need made. They may report to you, either dotted or solid line. Perhaps they are a member of your virtual project … [Continue reading]
The Matrix: Remote Team Reporting Lines
“Hey, I’ve been meaning to mention to you that we’ve decided to reorganise a little. We’ve not really been getting consistent standards with local reporting, so would you be okay to take solid-line responsibility globally for your function? They’ll … [Continue reading]
Feedback: When Will You Stop Asking?
Going to stick my neck out on this one. And, if you start reading this, I need you to read to the end. At junior levels you need feedback because you are learning. You are encouraged to ask. This creates a strong habit, which is useful, until you … [Continue reading]
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