Interview, in 3 parts, with Micole Bautista, CEO of EyeLevel Group.
Part 1: The Changing Dynamic of Loyalty
- Justifying ones’ existence.
- “Companies don’t want to foster loyalty any more.”
- Getting harder to keep talent engaged.
- “Corporates more selective about who they want to keep.”
Part 2: Talent Embodying the Brand
- “Exceptional talent will always be closest to how the company wants to deliver value.”
- Catastrophic failures of leadership.
- Process for assimilating a brand.
- How to teach judgment?
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Part 3: Inter-Generational Influence
- Collaborating across 4 generations.
- Emerging cultures: Gamers and Twitterati.
- The differentiating skill of listening.
- The Hunger Games of Leadership Development.
Micole Bautista, CEO EyeLevel Group
Micole has built an international career and several businesses that enable a company to reimagine and recommit its approach to customers.