Turning an Adversary into a Raving Fan
Nita (a coaching client) had just finished an adversarial meeting with an important stakeholder (let's call her Sonja). It had not gone well, and Nita was angry and frustrated by the objections Sonja was throwing at her.
After letting the feelings flow for a few minutes while the story was tumbling out, I interrupted Nita by saying that I thought she was wrong. "From what you are saying, it seems to me that Sonja is just trying her hardest to do a good job and achieve her objectives, and you are simply frustrating her efforts."
That was all I said, and we moved on to other topics.
Two months later, without Read More