Yin and yang. Agility and Rigidity. Understand that you need both. Rigidity is necessary when things are clear and decisions have been made. Agility helps when the way forward is unclear. If you applied agility to everything in your life you’d be a chaotic mess, and a...

Regardless of the relationship you have with your critics, they can be your friends. Indeed, they should be your best friends. When someone is willing to risk offending you to give you some feedback you may not like, seize on the opportunity to learn. Learning seldom...

99% of people fail to influence the single most important stakeholder, at least consciously. This one is easy to engage, available and potentially open-minded. Yet also the most tricky stakeholder to get on-side. Who is this stakeholder? Sitting right behind your nose...

“If you don’t give me a crisis, I’m going to make one.” These words, expressed with humour, ushering in my stint as a crisis manager. What I had noticed is that if you wanted to get on, you either had to perform exceptionally well in your (highly valued) job, or...

If you can hold a great conversation, you can influence. Inability to strike up and maintain conversational flow puts you at a significant disadvantage. Great conversationalists hold our attention. They make us feel good, valued, special. Drawing us out, encouraging...

We always remember the quality of our bosses. The good, the bad, and well, the downright ugly. Some people experience a procession of bad bosses. Each one a variation on a theme. Others seem to always land on their feet with great bosses, or at least, seem unaffected...