Relationship Theme Indicator Summary

Elsewhere we have looked in detail at the key features required in any successful large-scale relationship. This included summarising the indicators which would suggest that each theme was present or absent within the relationship.

To help with your research and investigations, here is a summary you can use when interviewing stakeholders and gaining their input and perspective. Feel free to print this out and take it to your lunch meeting.

 

Trust and Credibility Positive Indicators: Telling the truth, the whole truth Sharing sensitive information No secrets Predictability and reliability Doing what they say they’re going to do Giving bad news early Negative Indicators: Cautious and suspicious Dishonesty Partial disclosure of information Misinforming False deadlines Asking more than one person Going behind people’s backs

Communication and Influence Positive Indicators: Sharing views Getting people listening Balance of power Fair negotiations Direct talking Expectations clearly stated Proactive Negative Indicators: Being pushed around Always under pressure from others Doing things you don’t want to do Doing things you don’t believe should be done Submissive Not speaking up Unreasonable escalation Reactive

Problem Solving and Conflict Resolution Positive Indicators: Taking the initiative and opening talks with your supplier Accepting responsibility for any failings from your side Giving time to discussions to resolve the issue Acknowledging and respecting the needs and rights of your partner Looking for a win-win solution Building a constructive way forward Negative Indicators: Not facing up to difficult issues Avoiding contact with your supplier organisation Not returning calls/emails from your supplier Taking criticism too personally Having a “tit for tat” attitude Behaving in a belligerent way Not taking ownership of your contribution to the situation Expecting the problem to resolve itself without your input

If it is better for you, you can grab a smarter looking PDF of these at The Gautrey Group.

 

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